Database load issue

Incident Report for HyDip

Resolved

The issue appears to have been resolved.

Posted Jun 03, 2020 - 10:33 UTC

Update

A component of our database host was determined to be in a stuck state. This has been cleared, and migration is complete. We are expecting to restore service momentarily.

Posted Jun 03, 2020 - 10:27 UTC

Update

A migration is taking significantly longer than expected in testing. We will temporarily pause service to release contention on the database.

Posted Jun 03, 2020 - 09:40 UTC

Identified

We have identified a database issue which is causing problems when swiping tags. Engineers are working on it now.

Posted Jun 03, 2020 - 09:26 UTC

This incident affected: Device endpoint.